Sha Bhagwatilal Pannalal & Co. – Returns & Replacement Policy

At Sha Bhagwatilal Pannalal & Co., we are committed to delivering high-quality silver products. However, if a product you receive is damaged or defective, we will gladly offer a replacement, subject to the following conditions:

Replacement Window

You may request a replacement within 7 days of receiving your order.

Non-Returnable and Non-Replaceable Items

The following items are strictly non-returnable and non-replaceable:

• Silver Coins
• Silver Bars
• Currency Notes
• Customized Silver Products (including engraved or made-to-order items)

Eligible Replacement Conditions

Replacements will be accepted only under the following conditions:

• The product received is damaged, defective, or significantly different from what was ordered.
• Clear video or photographic evidence (preferably an unboxing video) must be provided within 48 hoursof delivery.
• Items must be unused, unaltered, and returned in their original packaging.

Refund Policy

We do not offer refunds under any circumstances.
Only replacements will be processed for valid claims.

Return Shipping

• Customers are responsible for return shipping costs.
• Replacements will be processed only after the returned item is received and inspected by our team.

To initiate a replacement request, please contact our support team at:
Email: support@bpsilverindia.com
Phone: +91 8291917000