Sha Bhagwatilal Pannalal & Co. is committed to safeguarding the personal information of its customers in compliance with applicable Indian laws and international best practices. This Privacy Policy Sha Bhagwatilal Pannalal & Co. is committed to safeguarding the personal information of its customers in compliance with applicable Indian laws and international best practices. This Privacy Policy outlines houtlines how we collect, use, store, and share your personal information.

1. Information We Collect

We may collect and process the following categories of personal data:

• Full name, billing/shipping address, contact number, and email ID
• Payment details (processed securely through CC Avenue)
• IP address, browser type, device details, and location
• Purchase history and preferences
• Communication records (emails, queries, feedback)

2. Purpose of Collection

Personal information is collected and processed for the following purposes:

• Fulfilling your product orders and custom requests
• Providing transactional support and customer service
• Sending order updates, shipping details, and offers
• Performing internal data analysis to enhance product offerings
• Complying with legal obligations and audit requirements

3. Consent

By interacting with our website or providing information through email, phone, or order forms, you consent to the collection and use of your data as outlined in this policy. Marketing communications are only sent with explicit or implied consent.

4. Marketing Communications

We may use your contact details to send promotional emails, WhatsApp messages, or SMS regarding new products, offers, or business updates. You can opt out at any time by emailing us at support@bpsilverindia.com.

5. Sharing of Information

Your information may be shared with third parties under the following conditions:

• Payment processors (e.g., CC Avenue) to complete transactions
• Courier partners for shipping and delivery
• CRM and marketing automation platforms
• Government authorities, if required by law

We do not sell or rent your personal data under any circumstances.

6. Data Storage and Security

We store your data on secure servers and use industry-standard encryption and firewalls to protect against unauthorized access, loss, misuse, or alteration. Only authorized personnel have access to this data.

7. Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes outlined above or as required by legal, regulatory, or contractual obligations.

8. Your Rights

As a user, you have the right to:

• Access a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communication

To exercise any of these rights, please email us at support@bpsilverindia.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience, perform analytics, and support marketing. Users may disable cookies in their browser settings; however, certain site features may be limited.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. Continued use of our services constitutes your acceptance of the updated terms.